What areas does Cal Bay Express serve?

Cal Bay Express primarily serves the San Francisco Bay Area and Northern California, with service to the Sacramento region and select Central Valley locations. Regional and customized service may also be available based on customer requirements.

What types of courier services do you provide?

We provide on-demand and time-critical delivery, customized routes, healthcare and medical courier services, interoffice mail, USPS/postal runs, and customized logistics programs.

What is the difference between STAT, Rush and Standard service?

Service levels are based on urgency and required delivery time. STAT is designed for the most time-critical requests, Rush provides expedited service, and Standard is intended for less urgent same-day deliveries. Availability and transit times depend on distance, traffic, and service requirements.

Can Cal Bay Express provide recurring scheduled routes?

Yes. Through our Customized Routes service, we design scheduled, dedicated or integrated routes around customer requirements, including daily or recurring pickups and deliveries, multiple locations, AM/PM service, interoffice mail, healthcare transportation, and other recurring transportation needs.

Do you provide healthcare and medical courier services?

Yes. We support hospitals, laboratories, clinics, and other healthcare organizations with time-sensitive and scheduled transportation, including specimen routes, medical materials, documents, supplies, and interfacility deliveries.

Can I track my delivery online?

Yes. Customers can use our online tracking tools to view available shipment status and delivery information. Electronic proof of delivery and time-stamped activity are also available as applicable.

How do existing customers place an order?

Existing customers can use the PLACE AN ORDER link on our website to access the CBX customer order system. Customers may also contact Dispatch for assistance.

Do you provide service after regular office hours?

Yes. Our regular office hours are Monday through Friday, 8:00 AM–5:00 PM. On-call dispatch is available after hours, weekends, and holidays for time-critical service.

Can you design a courier program specifically for our organization?

Yes. CBX can develop customized transportation programs based on your locations, schedules, delivery windows, volume, service requirements, and reporting needs.

How do I request pricing or a quote?

Use the REQUEST A QUOTE form on our website and provide basic information about your delivery requirements. Our team will review the request and contact you regarding service options and pricing.

Frequently Asked Questions

Service areas, service levels, tracking and accounts.

Answers to common questions about CBX courier services. If you don’t see what you need, contact our operations team.

Cal Bay Express primarily serves the San Francisco Bay Area and Northern California, with service to the Sacramento region and select Central Valley locations. Regional and customized service may also be available based on customer requirements.
We provide on-demand and time-critical delivery, customized routes, healthcare and medical courier services, interoffice mail, USPS/postal runs, and customized logistics programs.
Service levels are based on urgency and required delivery time. STAT is designed for the most time-critical requests, Rush provides expedited service, and Standard is intended for less urgent same-day deliveries. Availability and transit times depend on distance, traffic, and service requirements.
Yes. Through our Customized Routes service, we design scheduled, dedicated or integrated routes around customer requirements, including daily or recurring pickups and deliveries, multiple locations, AM/PM service, interoffice mail, healthcare transportation, and other recurring transportation needs.
Yes. We support hospitals, laboratories, clinics, and other healthcare organizations with time-sensitive and scheduled transportation, including specimen routes, medical materials, documents, supplies, and interfacility deliveries.
Yes. Customers can use our online tracking tools to view available shipment status and delivery information. Electronic proof of delivery and time-stamped activity are also available as applicable.
Existing customers can use the PLACE AN ORDER link on our website to access the CBX customer order system. Customers may also contact Dispatch for assistance.
Yes. Our regular office hours are Monday through Friday, 8:00 AM–5:00 PM. On-call dispatch is available after hours, weekends, and holidays for time-critical service.
Yes. CBX can develop customized transportation programs based on your locations, schedules, delivery windows, volume, service requirements, and reporting needs.
Use the REQUEST A QUOTE form on our website and provide basic information about your delivery requirements. Our team will review the request and contact you regarding service options and pricing.

Let’s build the right courier solution for your operation

From one-time urgent deliveries to recurring routes and specialized logistics programs, CBX can evaluate your requirements and recommend the appropriate service.

Request a quote →Contact CBX